Ss15 Privacy Policy — Our Commitment to Protecting Your Data
This Privacy Policy explains how ss15 collects, uses, stores and protects the personal information of users in Malaysia. We are committed to ensuring your privacy is respected and safeguarded at all times.
Effective date: 1 January 2026. This policy may be updated from time to time.
Information We Collect from You
When you register and use the ss15 platform, we collect several categories of information to provide you with a smooth, secure and relevant experience as a user in Malaysia.
Account Information
During registration, we collect your full name, Malaysian mobile number, email address (if provided), date of birth and identity verification details required for security and compliance purposes. This information is used to verify your identity and protect your account from unauthorised access.
Device & Browser Information
The ss15 platform automatically records technical information such as device type, operating system, browser type, IP address, screen resolution and language settings. This helps us ensure the platform runs smoothly across all device types — particularly the Android and iOS smartphones used by the majority of Malaysian users.
Payment Information in MYR
To process deposits and withdrawals in MYR, we collect the necessary payment details such as your bank account holder name and your chosen payment method information. ss15 does not store credit or debit card numbers directly — all payment processing is handled through secure, encrypted payment provider infrastructure.
Platform Usage Data
We also record activity data such as pages visited, games played, bet types placed, session duration and access frequency. This data is used in aggregate to improve the user experience and identify overall platform usage patterns.
How Your Information Is Used
Ss15 uses the information collected for specific and legitimate purposes only. We do not use your data for purposes beyond the scope stated in this policy without your prior consent.
- Account management: Creating, verifying and maintaining secure user accounts.
- Transaction processing: Processes deposits and withdrawals in MYR accurately and efficiently through local payment methods.
- Service improvement: Analysing usage patterns to improve the interface, platform speed and game offerings.
- Support communications: Reaching you via live chat or email to answer enquiries, resolve issues or send important account-related information.
- Security & fraud prevention: Detects suspicious activity, protects accounts from unauthorised access, and ensures transaction integrity.
- Legal compliance: Meeting legal and regulatory obligations applicable in Malaysia.
Cookies, Tracking & Local Data Storage
The ss15 platform uses cookies and similar tracking technologies to enhance the user experience. Cookies are small text files stored on your device when you access our platform.
We use three main types of cookies: session cookies required to maintain your logged-in status while using the platform, preference cookies that store personal settings such as language and display, and analytics cookies that help us understand how users interact with the platform.
You can manage or delete cookies at any time through your browser settings. However, disabling session cookies may affect platform functionality — including your ability to stay logged in during your gaming session. For mobile access, cookies are managed through your mobile browser in accordance with your device settings.
Data Storage, Security & Sharing
Retention Period
Ss15 retains user data for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. When an account is closed at the user's request, personal data will be deleted or anonymised within a reasonable timeframe, except where data must be retained for legal compliance or resolution of outstanding disputes.
Security Measures
All data transmitted between your device and ss15 servers is protected using industry-standard encryption. Access to user data within our organisation is restricted to staff who genuinely need it to perform their duties, and all such access is logged and monitored.
Third-Party Sharing
Ss15 does not sell, rent, or disclose users' personal information to third parties for marketing purposes. User data is only shared in the following limited circumstances: with approved payment providers to process MYR transactions, with relevant authorities when required by law, or with technical service providers bound by strict confidentiality agreements.
Your Rights as a User & How to Contact Us
Right of Access
You have the right to request a copy of the personal information we hold about you. Requests can be made via live chat on the platform or by emailing [email protected]. ss15 will process your request within a reasonable timeframe.
Right of Rectification
If you find that the information we hold about you is inaccurate or outdated, you may submit a correction request to the ss15 support team. Some details such as your phone number can be updated directly in your account settings, while other information requiring verification will be processed by our team.
Right of Erasure
You have the right to request account closure and deletion of your personal data. Such requests are subject to data retention obligations under applicable law, and any outstanding balances in your account must be resolved before the deletion process can begin.
Changes to This Privacy Policy
Ss15 reserves the right to update this Privacy Policy at any time. Users will be notified of any material changes via an in-platform notice or email. Continued use of the platform after changes are published constitutes your acceptance of the updated policy.
Contact Us About Privacy
For any enquiries, complaints or requests relating to this Privacy Policy, please contact the ss15 team:
- Email: [email protected]
- Live Chat: Available on the platform, 24 hours a day
- More information: FAQ Page
Your Privacy is Protected — Play with Peace of Mind at ss15
Your data is safe with us. Register an account or log in today and enjoy a secure online entertainment experience.